Lost Universe connects customers from all walks of life, with Seller Partners from across the UK. As a platform, it allows people of all backgrounds to sell and buy high quality pop culture products. We want everyone using Lost Universe to feel safe and welcome, in an inclusive environment. This policy explains the type of behaviour we prohibit on Lost Universe to ensure our platform is enjoyed by all.
Lost Universe prohibits the use of website, Marketplace and/or our Services to discriminate against people in any way, including by way of example based on the following personal attributes (collectively, “protected groups”):
It is your responsibility to know your local laws and any other legal regulations on discrimination that might apply to you. Additionally, Lost Universe does not allow hate speech. Hate speech occurs when violent, offensive, derogatory, or demeaning language is directed at a person or group based on their one or more protected group attributes.
Whether you’re listing items, writing reviews, or having direct communication with other Seller Partners, Customers, or Lost Universe employees, via email, on-site chat, phone, or any other means of communication, discrimination and hate speech are not allowed. As a Seller Partner on Lost Universe, your store content, including store announcements and store policies, cannot display discriminatory behaviour toward protected groups. Examples of prohibited behaviour include, but are not limited to:
Further to the above, Lost Universe strictly prohibits the use our site and the Marketplace:
Users accessing Lost Universe and/or using the Marketplace also agree:
We may from time to time provide interactive services on our site, including, without limitation:
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, Lost Universe are under no obligation to oversee, monitor or moderate any interactive service we provide on our site and Marketplace, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it.
The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
Lost Universe will determine, in its discretion, whether a Contribution breaches the Content Standards.
A Contribution must:
A Contribution must not:
For the avoidance of doubt, for any Contribution in the form of video content:
Breach of this policy
When Lost Universe consider that a breach of this policy has occurred, we may take such action as we deem appropriate.
Lost Universe excludes our liability for all action we may take in response to breaches of this policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
How this contract can be transferred
We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms.
Which country's laws apply to any disputes?
If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
If you think a breach of this policy has occurred, whether discrimination or hate speech, please report it by emailing firstname.lastname@example.org, and we will investigate. If you see a listing on Lost Universe which you believe violates our Prohibited Items Policy, including prohibited hate items, we encourage you to flag the item by emailing email@example.com.
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