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Please Click Here to visit the returns section of our website for detailed information.
Please Click Here to visit our returns section of the website for our full returns policy.
Please contact our customer services team email@example.com and they will be able to help you with this.
The item needs to be returned in the original product packaging, however if you no longer have the outer shipping box/bag that it arrived in then you can use your own if it is suitable and robust enough to avoid damage in transit.
For unwanted returns the item needs to be returned to us within 30 days. Please Click Here for detailed returns information.
For unwanted items the product is the customers responsibility until it arrives at our warehouse, unfortunately we wouldn’t be able to refund unwanted items that arrive in an unsaleable condition.
If you have been unlucky enough to receive an item in less than perfect condition please take a photo and send to firstname.lastname@example.org along with your order number. Please Click Here for detailed returns information.
All items from our third party suppliers follow our returns policy please Click Here for all of our returns information. Please note that personalised items are non returnable.
If you need to cancel your order please contact us as soon as possible. Our warehouse process orders in real time and therefore we only have a very small window in which we can cancel an order. In the event we are unable to cancel the order you can return it as per our returns policy please Click Here to visit the returns section of our website for further information.
Unfortunately, once an order has been dispatched, we will not be able to cancel it. You can however return it for a refund. Please Click Here to visit our returns section for further details.
Yes. Please contact our customer services team on email@example.com who will be able to help with this.
Please contact us as soon as possible after the order has been placed if you need to change the address. Unfortunately, due to the speed at which orders are processed through our warehouse this will not always be possible.
For our pre-order items delivery times vary and the stock delivery estimate will be available on the product and basket page. We will also keep you informed of any changes to the quoted delivery timeframe.
If the item is out of stock and no available for pre-order you can contact our customer services team who will be able to see if we are receiving any more stock in. Please also subscribe to our newsletter where you will receive all the latest product information.
Please Click Here for all our delivery options.
Please contact us as soon as you think this may have happened either by phone 03301755562 or email firstname.lastname@example.org
Please also contact your payment provider.
Yes, you can click to unsubscribe on any email received from us or email email@example.com
Yes we do. Please Click Here for full details.
Do Lost Universe have a store I can visit?
At the moment we are online only.
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