We are committed to providing the best customer service to our customers. Our terms and conditions apply to the use of our website and the conduct of the sale of retail goods to our customers. If you have any questions please email us via email@example.com. Nothing in these terms and conditions will affect/reduce your statutory rights relating to faulty or miss described goods. For further information relating to your statutory rights, contact either the Citizens Advice Consumer Helpline, your local Citizens Advice Bureau, or your local authority Trading Standards Service for advice.
All prices, including delivery charges and personalisation, are inclusive of VAT at UK standard rate. All product images used on this site are only representative of goods on offer, actual goods may not be exactly the same colour, design or packaging.
All orders that you place on this website will be subject to acceptance in accordance with our terms and conditions. Following our receiving your order through the system, we will send an automated order acknowledgement email detailing the products you have ordered. This is not an order acceptance from Lost Universe, and as such any typographical or system errors in pricing may still be subject to correction. Acceptance of your order and completion of the contract between you and us will occur on dispatch of goods.
We want you to be completely happy with your purchase. In the event that you are unhappy with any unfaulty goods received, you have the right to return the goods under the terms of our 30 Day Money Back Guarantee.
Should you wish to return an unwanted item, please send it back to us within 30 days of purchase. Returned items must be in a sellable condition, complete with all components and their original packaging intact. We regret that any items received that are not in a sellable condition will not be able to be refunded unless they are faulty.
To return any products, please follow the instructions set out in our Returns procedure. Please note, your right to return products does NOT apply to Personalised Gifts.
Our products are manufactured and inspected to the highest standards. If, however, your item develops a fault please contact customer services via firstname.lastname@example.org. Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions. Please follow the instructions set out in our Returns procedure.Once inspected by our quality team, any faulty products will be exchanged or a full refund will be processed, inclusive of postage costs.
Lost Universe, lostuniverse.com and our logos are registered trademarks and may not be used by anyone else without our express permission.
Lost Universe Limited do not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
The copyright in lostuniverse.com and the content of all the software, website and pages relating to the lostuniverse.com website is owned by Lost Universe Limited unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of lostuniverse.com, all photographs on it and its marketing materials.
You may use lostuniverse.com for private and personal non-commercial use only - i.e. to view, copy and print portions of lostuniverse.com for the sole purpose of placing orders. The materials on lostuniverse.com may not be used for any other purpose.
Lost Universe Limited does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on lostuniverse.com belong to their respective owners.
All trademarks and copyrights are recognised. If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us. Our office hours, which constitute a working day, are Monday to Friday 9.00am - 5.00pm
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
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Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In order to provide you with the best and easiest online shopping experience possible we need to gather certain pieces of information from you. Your name and address is required to deliver products you have ordered.
We ask for your email address when you register on the site and ask you to create a password. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order, to keep you informed of its progress and to request feedback on our products and services using a third party data processor acting on our behalf. Use of your data will remain under the control of Lost Universe Limited (the "data controller"); the data processor does not have the authority to use your information for any other purpose and will not pass details on to any other third party. We would also like to send you our newsletter and special offers, but respect that this is a personal choice; you may opt in or out at any time.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to use of the website.
If you find you are unhappy with any decisions made regarding our returns procedures you can contact the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. https://webgate.ec.europa.eu/odr
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